Note about our customer service

All questions about your order, return or refund are answered only on whatsapp. Our customer service is available from monday till friday from 10AM.

Payment

Within the Netherlands, Belgium, Austria, Luxemburg, Ireland and Finland Payments are accepted , with a valid billing and shipping address , via :


- IDeal
- Bancontact
- Sofort

All transactions are secured. The Chico Fashion website is provided with an SSL encryption system to protect personal and payment data.

Delivery Details

Chico Fashion offers the following delivery options with in The Netherlands

  • 1 – 2 workdays delivery within the Netherlands for only € 4.99!

Chico Fashion offers the following delivery options to Austria, Belgium, Denmark, Finland, Germany, Ireland, UK, Luxembourg,  and Sweden:

  • Home delivery: 3 to 5 working days with Track and Trace € 14.99
  • Delivery secured: 3 to 5 working days but you can ask us to insure your package € 14.99 + additional insured price
Please note
  • Our delivery courier within The Netherlands is Red je Pakketje and Trunkers.
  • Our delivery courier outside The Netherlands is PostNL
  • You can find your order's tracking number in your Shipping Confirmation email or login to the My Account section

Returns & Exchanges

Quick facts

- Exchanges & returns within 14 days
- Refunds will be made to the original purchaser, in the original method of payment, and are available for purchases made on our website
- Item must be in perfect condition, unworn
- Original packaging with any related accessories, instructions booklets, labels, protective covers, leaflets, or boxes
- Perfume products must be returned in their original packaging (and in particular the perfume box must still be sealed by its sticker or crystal film)
- No exchanges and returns for swimwear or earrings for hygienic reasons
- Watches & jewellery cannot be refunded after wearing/using it.

Return your order

- Upon receipt of your item(s), and subject to inspection by our client service, we will proceed with the return. Refunds can take up to 14 days to be processed after the cancellation of the order

Exchange your order
  • Do you want to exchange your order for a different item? please make sure that we hold the product for you.
  • Ask our client service department to for a return & exchange form
  • Fill this form and send it to our return address

We will be right back!

We are doing some work! So hang in tight for amazing new features

Questions about your order?

Feel free to contact our customer service through Whatsapp we are online from 12PM – 1AM

Pay securely

Secure payments by iDeal, Bancontact & Sofort and Credit Card

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Delivery

1 – 2 workdays delivery within the Netherlands on all placed orders

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14 days return

You have up to a 14 days to change your mind and return your product

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Whatsapp support

A question, need help? We carry you 5 days a week on +31633994443

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