FAQ

Do you live in the Netherlands? and did you place your order before 10 am? Then your order will be delivered between 1 – 2 working days.

Unfortunately no packages are delivered during the weekend*

If your order has gone through, you will receive an order confirmation in your email inbox or spam. (this may take a little longer than you are used to, but always check this up to 10 minutes after your order)

We will receive a notification of your order and prepare it immediately. As soon as your package has been scanned for delivery, you will automatically receive a track and trace here with which you can follow your shipment live.

Orders outside the Netherlands will be sent with PostNL and will be delivered within 3-5. After placing a successful order you will receive the track and trace code by email. Tracking your shipment is easy via international parcel tracking.

Shipping costs for orders within the Netherlands are €9.99.
Shipping costs for orders outside the Netherlands are €14.99.

Due to the crowds, it can sometimes happen that our server is down, so that we do not receive your order. After placing your order, please check your email that you specify when ordering, it may be that your order confirmation ends up in spam, always check this.

if it turns out that you have not received an order confirmation, please contact us immediately and we will be happy to help you.

With us you can pay safely and easily via:

iDeal
Sofort
Bancontact
Paypal

Is your usual payment method not included? please contact us, we will look for a solution together with you.

Unfortunately, this is not possible due to the fact that we do not deliver our packages ourselves, but through an external party.

Of course!!! Exchange and return is possible within 14 days after receiving your shipment. Provided it has not been worn, used or damaged. We expect that you return products with all cards and associated packaging material. If you cannot send these, we are forced not to accept your return package. Because we cannot sell this product. See all terms

Please see our dedicated page about how to return your items!

If we are responsible for the reason why you have to return the package, we will pay these costs. For example, because we sent you a wrong or damaged product. If this is not the case, you will have to pay the return costs yourself. (Track & Trace)

Contact us directly and report your complaint. We will solve it for you right away.

If you have a complaint, you can pass it on to us via our social media channels or directly via our Whatsapp where we are ready for you every day. Would you rather send an email? Emails can be sent to sales@chicosfashion.com.

We will contact you as soon as possible to resolve your complaint. If your complaint or suggestion has to do with our products or website, please make a screenshot of this and send it in your email.